Contact SinglePoint: Service Centre, Wire Desk and Relationship Manager Channels
Every way to reach SinglePoint — Service Centre phone at 1-800-377-3404, the 24/5 Wire and FX desk, international callers at +1-503-401-9991, Spanish-language support, Government Banking dedicated line and direct access to your U.S. Bank Relationship Manager.
Email: support@singlepoint.at. Mailing addresses: Minneapolis corporate HQ, Cincinnati founding office, San Francisco and Denver regional hubs — all listed below.
Primary SinglePoint Contact Channels
Pick the channel that matches the urgency of your question.
Service Centre
General SinglePoint questions, sign-in lockouts, password resets, ACH exceptions, user provisioning support, reporting queries.
1-800-377-3404
Monday–Friday 7:00am–7:00pm CT
English & Spanish
Wire & FX Desk
In-flight wire status, recall requests, SWIFT repair, FX rate locks, international payment emergencies. Staffed around the clock.
Access through 1-800-377-3404
24 hours / 5 days
Closed Sat & Sun
International Callers
Outside the United States, use the direct international line. No toll-free access required.
+1-503-401-9991
Routed to Service Centre
English
Spanish-Language Support
Hispanic-owned business clients receive dedicated Spanish service within the main Service Centre hours.
1-800-377-3404 (press 2)
M-F 7am-7pm CT
Español
Government Banking
Federal, state, local, tribal and public-sector clients receive a dedicated Relationship Manager and specialized escalation.
1-800-377-3404 (Gov option)
M-F 7am-7pm CT
English
Email Support
Non-urgent SinglePoint inquiries, sales conversations, general Relationship Manager contact.
support@singlepoint.at
Response within 1 business day
English & Spanish
SinglePoint Contact Matrix
Six channels summarized in one reference table.
| Channel | Contact | Hours | Languages |
|---|---|---|---|
| Service Centre | 1-800-377-3404 | M-F 7am-7pm CT | English, Spanish |
| Wire & FX Desk | 1-800-377-3404 (wire option) | 24/5 globally | English |
| International | +1-503-401-9991 | M-F 7am-7pm CT | English |
| Spanish Support | 1-800-377-3404 (press 2) | M-F 7am-7pm CT | Español |
| Government Banking | 1-800-377-3404 (Gov option) | M-F 7am-7pm CT | English |
| support@singlepoint.at | Next business day | English, Spanish |
SinglePoint Mailing Addresses
Four offices that collectively serve as SinglePoint's mailing and regional presence.
Minneapolis Headquarters
U.S. Bancorp Corporate Headquarters
800 Nicollet Mall
Minneapolis, MN 55402
United States
Primary address for SinglePoint client correspondence and commercial banking heritage.
Cincinnati Founding Office
U.S. Bank
425 Walnut Street
Cincinnati, OH 45202
United States
The founding city of U.S. Bank (1863) and a continuing regional commercial hub supporting SinglePoint.
San Francisco Regional
U.S. Bank Commercial Banking — West Region
101 California Street
San Francisco, CA 94111
United States
West Coast SinglePoint service hub.
Denver Regional
U.S. Bank Commercial Banking — Mountain Region
950 17th Street
Denver, CO 80202
United States
Mountain-region SinglePoint operations.
Regulatory Contact Information
Where to reach the federal supervisors behind SinglePoint.
SinglePoint is a product of U.S. Bank, N.A., a national bank supervised by the Office of the Comptroller of the Currency. Consumer and commercial banking complaints may be submitted directly to U.S. Bank through 1-800-377-3404 in the first instance; unresolved matters may be escalated to the OCC's Customer Assistance Group. The OCC Customer Assistance Group and the Consumer Financial Protection Bureau publish consumer complaint channels. Deposit insurance inquiries are handled by the FDIC. None of these regulatory channels replace the faster commercial resolution path through the Service Centre and Relationship Manager.
SinglePoint Contact Summary
A compact directory card for procurement, audit and treasury teams.
Channel Brief
- SinglePoint Service Centre: 1-800-377-3404, M-F 7am-7pm CT, English and Spanish.
- Wire and FX desk: 24/5 globally through the Service Centre.
- International callers: +1-503-401-9991.
- Email: support@singlepoint.at — next business day response.
- Corporate HQ: 800 Nicollet Mall, Minneapolis, MN 55402.